Information We Collect
We collect information to deliver the best possible experience to travelers seeking airline policy guidance. The types of information we may collect include:
| Category | Examples | How Collected |
|---|---|---|
| Contact Information | Name, email address, phone number | Contact forms, phone calls |
| Usage Data | Pages visited, time on site, clicks | Automatically via analytics |
| Device & Browser | IP address, browser type, OS, device | Automatically via server logs |
| Search Queries | Airline names, policy keywords | Search bar interactions |
| Communications | Messages sent to us, feedback | Email, contact form submissions |
We do not collect sensitive personal information such as Social Security numbers, financial account details, or government-issued ID numbers unless explicitly required and disclosed for a specific service.
How We Use Your Data
All data collected is used solely to operate, improve, and support our services. Specifically, we use your information to:
- Respond to your inquiries, questions, and requests for airline policy guidance
- Provide personalized content and recommendations based on your browsing activity
- Operate, maintain, and improve the functionality and performance of our website
- Analyze traffic patterns and usage trends to enhance user experience
- Send relevant communications including responses to contact form submissions
- Detect, prevent, and address technical issues, fraud, or unauthorized activity
- Comply with applicable legal obligations and regulatory requirements
- Process referral commissions when users contact our helpline (disclosed per FTC guidelines)
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and understand how our site is used. Here is what we use and why:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function properly (navigation, security) | Session / Persistent |
| Analytics Cookies | Understand traffic, popular pages, and visitor behavior (Google Analytics) | Up to 2 years |
| Preference Cookies | Remember your settings and preferences across visits | Up to 1 year |
| Marketing Cookies | Deliver relevant advertisements via third-party networks | Up to 90 days |
You may control cookies through your browser settings. Disabling certain cookies may limit functionality. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our website (e.g., hosting, analytics, email services) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority, or to protect our legal rights
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred — you will be notified in advance
- Safety & Security: To protect the safety of our users, website, or the public where we believe disclosure is necessary
- With Your Consent: For any other purpose with your explicit prior consent
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Contact form submissions: Retained for up to 24 months after last interaction
- Analytics data: Aggregated and anonymized; retained for up to 26 months
- Server log files: Retained for up to 90 days for security monitoring
- Email communications: Retained for up to 3 years for record-keeping purposes
- Cookie data: Varies by cookie type as detailed in Section 3
Upon expiration, data is securely deleted or anonymized. You may request early deletion of your data at any time (see Your Rights, Section 6).
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data. We honor the following rights for all users:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Object
Object to processing of your data for marketing or profiling
Right to Portability
Receive your data in a structured, machine-readable format
Right to Restrict
Request that we limit how we use your personal data
To exercise any of these rights, please contact us at [email protected] or via our contact page. We will respond within 30 days. California residents also have additional rights under CCPA.
Data Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- SSL/TLS Encryption: All data transmitted to and from our website is encrypted using HTTPS
- Access Controls: Only authorized personnel have access to personal data, on a need-to-know basis
- Regular Audits: We conduct periodic security reviews and vulnerability assessments
- Secure Hosting: Our servers are hosted in secure, monitored data centers with physical access controls
- Data Minimization: We collect and retain only the minimum data necessary for our operations
Third-Party Links
Our website may contain links to third-party websites, including airline official sites, travel resources, and partner platforms. These external sites are not operated by MissedFlightPolicy.com and are governed by their own privacy policies.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of every external site you visit. The presence of a link on our website does not constitute an endorsement of that site's privacy practices.
- Airline official websites (American Airlines, United, Delta, etc.)
- Government and aviation regulatory authority websites
- Travel insurance and booking partner sites
- Social media platforms if you share our content
Children's Privacy
MissedFlightPolicy.com is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Our services are intended for adults who are travelers or guardians seeking airline policy information.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information from our records. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post a prominent notice on our website homepage for material changes
- Notify registered users via email where applicable
- Maintain a version history for reference
Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through any of the following channels:
- Email: [email protected]
- Contact Form: missedflightpolicy.com/contact-us/
- Phone: +1-844-501-6663
We are committed to resolving privacy concerns promptly. We will respond to all privacy-related requests within 30 business days.
✈ Still Have Questions?
Our team is available 24/7 to help with flight policy questions, rebooking assistance, and anything else you need — completely free.
Contact Our Team