A Missed Flight, A Big Idea
Founder Alka Chawla missed a connecting flight and spent hours trying to understand airline rebooking policies — only to find confusing, outdated information everywhere. The idea for MissedFlightPolicy.com was born.
First 10 Airline Guides Published
We launched with deep-dive guides for the 10 most popular U.S. airlines. Within 3 months, we were helping thousands of travelers per week understand their rights.
Reached 30+ Airlines Globally
We expanded our coverage to include major international carriers across Europe, Asia, and the Middle East — becoming the world's most comprehensive airline policy resource.
500K+ Travelers Served
Today, over half a million travelers trust MissedFlightPolicy.com every year. Our dedicated expert team monitors airline policy changes 24/7 so you're always informed.
From One Missed Flight to Helping Millions
I remember sitting at the gate, heart sinking, watching my flight push back without me. No one could give me a straight answer about what my options were — not the gate agent, not the airline hotline, not any website I could find.
That day I decided: travelers deserve clear, honest, accessible information about their rights. No jargon. No corporate speak. No hidden fees to access basic policy facts.
Five years later, MissedFlightPolicy.com has helped over 500,000 travelers navigate one of travel's most stressful experiences. And we're just getting started.
Alka Chawla
Founder & Chief Aviation Policy Expert15+ years in travel industry · Former airline operations consultant · Certified travel advisor